Listening That Builds Trust
Echo what you heard in their language, elaborate with a curious follow-up, then elevate by connecting to a broader goal. “So scaling is tough—how are you handling onboarding?” This rhythm shows respect without interrogation. Which step is hardest for you to practice consistently?
Listening That Builds Trust
Count two beats after their last sentence. Most people reveal the meaningful detail right after the pause. Silence signals safety and thoughtfulness. Try it during your next meetup and report back whether the conversation surfaced something deeper or unexpected.